Health plan & appeal guide

Arkansas Early Learning

Jonesboro, AR · Form 5500 filing, plan year 2024

Self-funded · federal rules Arkansas Early Learning Welfare Benefits Plan · 168 people

Your employer pays the claims from its own money, so federal law (ERISA) applies — not your state’s insurance rules.

How we know · high confidence
  • The filing lists stop-loss insurance (Hm Life). Employers buy stop-loss only when they pay claims out of their own money.
  • The filing says benefits are paid from the employer's general assets.
  • No medical insurance contract is on file (Schedule A).
  • Employee Benefit Management Service, My Telemedicine Inc Dba Lyric, Employer'S Health Coalition is paid to process this plan's claims (Schedule C), the usual setup when an employer pays claims itself.

Double-check in 30 seconds: “Self-funded”, “administered by” or “ASO” on your card or plan summary means self-funded. “Insured by” or “underwritten by” means insured.

  1. Send your appeal here

    Self-funded plan (federal rules)

    Your employer pays claims from its own money. The insurance company on your card usually just processes claims. Federal law (ERISA) applies, so your state insurance department generally can't overrule the denial.

    Your appeal

    The claims administrator

    Employee Benefit Management ServiceMy Telemedicine Inc Dba LyricEmployer'S Health Coalition

    Send it to the appeal address on your denial letter or the back of your card. The filing names who processes claims for this plan.

    Plan documents, and a copy of your appeal

    The plan administrator

    ARKANSAS EARLY LEARNING
    ATTN: PLAN ADMINISTRATOR
    1901 WOODSPRINGS ROAD, SUITE B
    JONESBORO, AR 72401
    (870) 931-1172

    The plan administrator is legally responsible for the plan. Ask in writing for the Summary Plan Description and the plan document. The plan administrator must send them within 30 days, or a court can add a penalty of up to $110 a day.

  2. Know your deadlines

    • Internal appeal to the plan180 days from the denial
    • Independent external review4 months from the final denial

    Dates you enter stay on this device.

  3. What happens next

    1. Internal appeal to the plan (send it to the claims administrator on your card)

      File in writing within 180 days of the denial notice. Ask for your complete claim file and the criteria they used. They must give it to you free. They decide within 30 days for care you haven't had yet, 60 days for care you already received.

    2. Independent external review

      If they say no again, request external review within 4 months of that final denial. The plan must send it to an independent review organization it contracts with. Some states let self-funded plans use the state's program instead. Your denial letter has to tell you where to send it. A reviewer outside the plan decides, usually within 45 days, and the plan must follow the decision.

    3. Urgent? Ask for an expedited review

      If waiting could seriously harm your health, say so in writing. The plan must decide within 72 hours, and you can ask for expedited external review at the same time.

    4. If the plan stalls or ignores the rules

      Call the Department of Labor's benefits advisors. They enforce these rules for employer plans and can contact the plan for you, free. After the appeals are finished, a lawyer can sue under ERISA if the denial was wrong.

  4. Get free help

    External review covers denials based on medical judgment ("not medically necessary", "experimental"), cancelled coverage, and surprise-billing disputes. A flat plan exclusion usually isn't eligible, but you can still file the internal appeal.

    If your plan documents say the plan is "grandfathered" (unchanged since March 2010), the external-review rules may not apply.

Coming next

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